Shipping Policy

At Elara Light, we are committed to providing reliable worldwide shipping and a smooth delivery experience for our customers.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

During periods of high demand, holidays, or promotional events, processing times may be slightly extended.

Estimated Delivery Times

Estimated delivery times vary depending on the destination country and shipping carrier.

• United States: 3–14 business days
• Europe: 5–10 business days
• United Kingdom: 5–10 business days
• Canada & Australia: 7–15 business days
• Other international destinations: 7–20 business days

Please note that these delivery times are estimates and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout depending on the destination, product size, and shipping method selected.

In some cases, Elara Light may offer free shipping promotions on selected products or orders.

Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow some time for tracking updates to appear after dispatch.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or additional fees imposed by the destination country.

These charges are the responsibility of the customer and are not controlled by Elara Light.

Delivery Delays

While we work to ensure timely deliveries, delays may occasionally occur due to customs processing, weather conditions, carrier issues, high shipping volumes, or other circumstances beyond our control.

Elara Light is not liable for shipping delays caused by third-party logistics providers or customs authorities.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

If an incorrect address is provided and the package is lost or undeliverable, Elara Light cannot guarantee replacement or reimbursement.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us as soon as possible.

We may request additional information, including photos of the package and shipping label, in order to investigate the issue with the carrier.

Contact Information

If you have any questions regarding shipping, please contact us:

Elara Light
Email: support@elaralight.com